Xcel Doesn't Always Tell Customers When They're Being Cut Loose

Courtesy photo
Boulder Weekly | February 4, 2010
On the evening of Jan. 12, the heat in Taylor Lindstrom’s home went out without warning. She called Xcel Energy, and was told that Xcel had turned off the electricity because the bill had not been paid. Lindstrom asked why she had not been notified.

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