More Accusations of 'Extortion' by Yelp

february 18, 2009  08:32 am
Six businesspeople tell the East Bay Express that sales reps from the popular user-generated review site promised to move or remove negative reviews if their business would advertise. "In another six instances, positive reviews disappeared -- or negative ones appeared -- after owners declined to advertise," the Express reports. Similar accusations were made by California small business owners last fall. Yelp officials deny that they move negative reviews. "We wouldn't be in business very long if we started duping customers," chief operating officer Geoff Donaker says.